Mailbox Monitoring Configuration

Use this function to configure the mailbox for monitoring ITSM emails.

1. In the MSP window, click Admin.
2. Click Mailbox Monitoring Configuration.
1. From the Select Actions drop-down list, choose Add New Mailbox Configuration.
2. Complete the fields, entering the applicable information.
3. When all selections/entries are made, click Add.
  Not all functions include an option to edit record line items shown in the main window.
1. Navigate to the window containing the record to edit.
2. Click the line containing the record. The applicable window or dialog box displays.
3. Make the necessary modifications.
4. Click Save or Add, as applicable.
  Deleting is a permanent action and cannot be undone. Deleting may affect other functionality and information in the application such as data in configured reports, fields in windows, selectable options, etc. Therefore, be sure to understand the potential effects before making a deletion.
1. Click the line that contains the item to delete.
2. From the Select Actions drop-down list, choose Delete. If a confirmation message is displayed, take the appropriate action (for example, click OK or Continue).

 

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