Create Incidents

Use this function to create an incident.

1.

In the MSP window, locate the applicable client, and click Create Incident. The Incidents window displays.

2.

On the Primary Details tab, enter the applicable information for each section. Refer to ITSM > Incident Management > Incidents for more information.

3.

If applicable, choose a template from the Select Admin > Incident Management > Incident Model drop-down list.

Only users with the Admin permission can create an Incident Model.

4.

When all selections/entries are made, click Add.

Select Action Options

The following actions can be performed for this incident:

Change Attributes

1.

Select a record in the list.

2.

From the Select Actions drop-down list, choose Change Attributes.

3.

At the confirmation prompt, click OK.

4.

In the Change Attributes window, make the necessary changes.

5.

When all selections/entries are made, click Update.

Move to Different Client

1.

Select a record in the list.

2.

From the Select Actions drop-down list, choose Move to Different Client.

3.

In the Client dialog box, search for a select a client. Then click Save. The record is moved to the different client.

New Incident

Refer to the section above.

Other Tabs

When editing an existing incident, other tabs are displayed. Refer to ITSM > Incident Management > Incidents.

 

Other Functions and Page Elements